Welcome to Flakes Bakes. Your privacy is of great importance to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, protect, and share information when you visit or make a purchase from www.flakesbakes.com.au (the “Website”).

1. Information We Collect

  • Personal Information: We collect personal information you provide to us when you register an account, make a purchase, or interact with our services. This may include your name, email address, shipping address, payment information, and any other information you choose to provide.
  • Automated Information: When you visit our Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website.

2. How We Use Your Information

  • To Fulfill Orders: Your personal information is used to process and fulfill orders, process payments, and communicate with you about your orders, products, services, and promotional offers.
  • To Improve Our Services: We use your information to help us screen for potential risk and fraud, and more generally to improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with the Website).

3. Sharing Your Personal Information

  • Third-Party Services: We share your personal information with third parties to help us use your personal information, as described above. For example, we use external platforms to power our online store–you can read more about how these platforms use your personal information here.
  • Compliance with Laws: We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. Data Security

We take reasonable precautions to protect your personal information and to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Your personal information is stored on secure servers, and we use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.

5. Your Rights

  • Access and Corrections: You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.
  • Consent Withdrawal: You have the right to withdraw your consent to our processing of your personal information at any time. Please contact us if you wish to do so

6. Changes to This Privacy Policy

We reserve the right to update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at security@flakesbakes.com.au